PRIVACY POLICY   SHIPPING POLICY   RETURN POLICY   TERMS OF USE 

 

No refunds after 30 days. All return parts must be in the original packaging and you must include a copy of your invoice. If your order did NOT include the VIN, there will be no returns or exchanges on the parts ordered!  There are no returns on airbags, electrical, fuel, high performance parts, racing parts, previously installed, or special ordered parts, because we cannot restock them. There will be a 20% restocking fee for all returns if we concluded the order was your error, but still a returnable item.  Failure to provide a Vehicle Identification Number (VIN) will result in any error being deemed the customer's.  VIN's help us ensure the part(s) ordered are accurate. If the error is ours, we will cover shipping expenses and re-send the item to you. If the order error is the customers, charges for shipping and handling are not refundable. Please email us at parts@metrotoyota.com for a Return Authorization Number, prior to returning any merchandise. If you chose to email us, please include your order number and "Return Authorization" in the subject line. Returns will not be accepted without a Return Authorization Number. Parts must be returned for inspection prior to any credit being issued. All return parts must be uninstalled and returned in the original, unopened, undamaged packaging with all original labels or you will not receive credit. Parts must be accompanied by a copy of proof of purchase invoice (this can be found under your account on our site). All shipments must be prepaid. COD and freight collect shipments will be refused. If these requirements are NOT met, parts will be either scrapped or returned to you at your expense.

 

To process a return: Log in and click the order status icon located on the top-right corner of the screen. Click on the order number for the item that is being returned. In the next screen, click the return button and choose a reason for the return from the drop-down menu. We will then send you a Return Authorization number. At this point you can ship the item back to us. Write this number visibly on the outside of the package. Please include either the original packing slip or the item order number with the return. For your protection, we recommend that you use insure your shipment.  You may use the freight carrier of your choice. A credit will be issued when we have received the part and verified that its condition is acceptable.

 

Core Policy: Some parts offered on our site have a "core charge" applied to them. This is a refundable charge that the manufacturer applies to ensure that the old part is returned to us. Customers are responsible for all shipping charges related to returning cores to us.  Core charges are taxable in Ohio and per Ohio law only the core charge is returned not the tax. Remember all core returns must be assembled, clean, complete with no missing parts, undamaged, and in the original packaging.  Cores must be an OEM core and not a third party replacement.  Cores that are returned and are not Toyota parts will receive no credit. If you have any questions on core charges please feel free to email us at parts@metrotoyota.com and we will be happy to answer them.

 

Warranty: Most items include a 1 year unlimited mileage warranty.  For questions related to warranties please contact us to find out specific information related to your situation.  Warranties are valid at any Toyota dealer nationwide with proof of purchase.  Many times you will need to visit your local dealer for assistance.  PLEASE ALWAYS KEEP YOUR INVOICE AS PROOF OF PURCHASE.  THERE WILL BE NO WARRANTY WITHOUT PROOF OF PURCHASE.  WE DO NOT KEEP RECORDS FOR YOU.  NO DOCUMENTATION OTHER THAN YOUR INVOICE IS VALID.

 

 


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